Bilingual Contract Compliance Specialist

LOCATION: Lewisville, TX

Salary: 62-67K

PRIMARY FUNCTION:

The Compliance Specialist is an integral function of the US Compliance Team in its efforts to promote

overall regulatory compliance throughout the JAFRA US market, specifically US Beauty Consultant

Compliance with JAFRA Policies & Procedures and US business compliance with laws and regulations,

including but not limited to FTC regulations related to marketing communications, direct sales, and

multi-level marketing. Generally, the Compliance Specialist will intake, create records of, investigate,

review, and report on compliance issues, as well as conduct training and education and support the US

Compliance Team. This person will communicate with JAFRA Consultants, employees, and third parties

on compliance-related issues, manage compliance software programs and vendors, maintain compliance

files and logs, and engage in compliance strategy planning, project planning, and training initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

● Search for and investigate US Field Compliance incidents as issues are reported, communicate

with Jafra management about such issues, and prepare reports and documentation regarding

those incidents.

● Carry out the main functions of the US Market Income Claims Policy by investigating potential

compliance issues, reviewing marketing materials, and working with US Market management

to resolve issues.

● Manage US Field Compliance email account and respond to emails, delegate issues back to

CRT, elevate issues to Compliance Counsel, and/or log incidents into Compliance Log,

● Prepare US Field Compliance communications and communicate via mail, electronically, or

over the phone in both English and Spanish. Such communications will include formal

compliance letters, emails, direct messages on social media, and phone calls to US Consultants

and third parties.

● Serve as an expert resource regarding the US Consultant Policies & Procedures and respond to

questions regarding the policies from CRT members, other JAFRA employees, and JAFRA

Consultants, and elevate questions to the Compliance Counsel or Committee as needed.

● As necessary, prepare agenda for US Field Compliance Committee meetings, report on US

Field Compliance Log and other compliance incidents to Compliance Committee

● Maintain all documents on the SharePoint US Compliance website, including meeting notes,

agendas, Compliance Log, enforcement letter templates, and any other documents as needed.

● Support the US Market by investigating and addressing financial fraud issues. Create,

maintain, and execute fraud policy.

● Liaise with and manage compliance vendors and software programs.

● Collect, analyze, and report metrics and data on compliance efforts and issues, including

enforcement, training, processes, events, and policy.

● Maintain current and historical files and documentation for all enforcement incidents,

investigations, and matters.

● Update job knowledge by participating in educational opportunities; reading professional

publications; and attending industry webinars, calls, and meetings.

● Support Compliance Counsel as needed with general compliance-related tasks, including in

preparing and presenting training, communications, documents, reports, and other materials.

EDUCATION: Bachelor’s Degree is highly desirable but not required

EXPERIENCE: Highly desirable but not required - Experience in compliance, either within direct sales,

financial, banking, or other relevant area.

SKILLS: Bilingual (Professional Spanish and English, oral and written)

OTHER SKILLS AND ABILITIES:

● Excellent written and spoken communication, critical thinking, and attention to detail

● Conflict resolution and customer service

● Time management and ability to handle a busy workload

● Ability to understand, process, and organize data

● Excellent computer skills, including proficiency using the SAP system, PowerPoint, Word,

SharePoint, Excel, and Outlook Act with a high degree of integrity and responsibility. Ability

to work effectively with others in a cooperative team environment

● Strong organizational, communication, and interpersonal skills

● Possess the flexibility and ability to react quickly to time-sensitive requests and changes

STATUS: Full-time, Exempt, Hybrid for training with a remote option after 60 days

REPORTS TO: Human Resources Manager